We make sure the doctor replies within 10-15 mins of booking a consultation. If you do not get any response within the stipulated time, we will refund your money back into your account.
All the doctors are registered medical practitioners. Along with qualifying degrees - experience, research, and track-record of practice are taken into account before a doctor is credentialed with Tata 1mg and is given access to answer patient queries.
Our doctors will give you expert advice on your problem and help you identify the next steps which may include further tests, medicine recommendations or lifestyle tips. Few cases require face-to-face examination and we do ask patients to share pictures or reports if they can, for a conclusive diagnosis.
Privacy of data is one of the fundamental human rights and we at Tata 1mg understand that. All your medical history and online consultation with us are completely private and confidential. We are compliant with industry standards to ensure your consultations are securely stored.
You can follow-up with your doctor for up to 3 days.
If for any reason you’re not convinced with your online consultation, you can write to us at [email protected] and we will review the consultation with the doctor - seeking clarifications on your queries that were answered. We will offer a free consultation with a Doctor of similar or more experience in genuine cases.
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See what our users are saying about their experience
"I booked a appointment on the app for my mother, and the doctor was really helpful!!! The doctor chatted with me for three days and answered my extra doubts, and questions. We got peace of mind even from home, just like family doctor. Thank you Dr Sarthak 😀"
Madhu53 yrs
"At first, I was a little skeptical about consulting a doctor online. But 1mg has exceeded my expectations. In no time, I could talk to one of the most reputed Urologists in the city!! I will definitely come back to 1mg for online consultations...."
Shashwat31 yrs
"Very good way to connect with a doctor from anywhere especially during this pandemic... The doctor responded quickly and was extremely polite. He listened to me patiently. Will recommend to anyone who needs fast and efficient care!!"
Mayank25 yrs
"Great service and reasonable cost. A friend of mine suggested 1mg for doctor consultation. Smooth booking flow and easy to use...The doctor asked me details about my problems and his advice was very helpful! Also, the prices and discounts are great too!! :D"
Vipul27 yrs
"We can get appointment of specialist doctors very fast..spoke to a dietitian. she shared a detailed diet chart and exercises with me...it was easy to incorporate into my hectic schedule…i will talk to the doctor again to check improvement and modfications"
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Madhu53 yrs
Shashwat31 yrs
Mayank25 yrs
Vipul27 yrs
Sunil40 yrs
