We make sure the doctor replies within 10-15 mins of booking a consultation. If you do not get any response within the stipulated time, we will refund your money back into your account.

All the doctors are registered medical practitioners. Along with qualifying degrees - experience, research, and track-record of practice are taken into account before a doctor is credentialed with Tata 1mg and is given access to answer patient queries.

Our doctors will give you expert advice on your problem and help you identify the next steps which may include further tests, medicine recommendations or lifestyle tips. Few cases require face-to-face examination and we do ask patients to share pictures or reports if they can, for a conclusive diagnosis.

Privacy of data is one of the fundamental human rights and we at Tata 1mg understand that. All your medical history and online consultation with us are completely private and confidential. We are compliant with industry standards to ensure your consultations are securely stored.

You can follow-up with your doctor for up to 3 days.

If for any reason you’re not convinced with your online consultation, you can write to us at [email protected] and we will review the consultation with the doctor - seeking clarifications on your queries that were answered. We will offer a free consultation with a Doctor of similar or more experience in genuine cases.